Legal

Privacy Policy

Last updated: January 2026

1. Introduction

Muraai Information Technologies Pvt. Ltd. ("Muraai", "we", "us", or "our") is committed to protecting the privacy and security of personal information we collect and process. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or use our services.

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Contact information: Name, email address, phone number, job title, company name, and country when you submit a contact or demo request form.
Technical information: IP address, browser type, operating system, pages visited, and time spent on pages (via cookies and analytics tools).
Business information: Information you provide about your organisation's processes, ERP systems, and invoice volumes for the purpose of evaluating our products.

3. How We Use Your Information

We use collected information for the following purposes:

To respond to your enquiries and provide requested information about our products and services.
To schedule and conduct product demonstrations.
To communicate updates about our products, services, and company news (with your consent where required).
To improve our website and services through analytics.
To comply with legal obligations.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information with:

Service providers: Trusted third parties who assist in operating our website and conducting our business, subject to confidentiality agreements.
Legal requirements: When required by law, court order, or governmental authority.
Business transfers: In the event of a merger, acquisition, or sale of assets, subject to appropriate data protection agreements.

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include encryption, access controls, and regular security assessments.

However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When data is no longer needed, we securely delete or anonymise it.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

The right to access personal data we hold about you.
The right to rectify inaccurate or incomplete data.
The right to erasure ("right to be forgotten") under certain circumstances.
The right to restrict or object to processing.
The right to data portability.
The right to withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, please contact us at [email protected].

8. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of our website.

9. International Data Transfers

As a global organisation with operations in India, the United Kingdom, and North America, we may transfer personal data across international borders. We ensure that such transfers are conducted in compliance with applicable data protection laws, including GDPR where relevant.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: [email protected]
Phone: +91 98801 36000
Address: Site No. 519, 2nd Floor, 24th Main, 2nd Sector, HSR Layout, Bangalore – 560102, India